I'M A HEALTHCARE-FOCUSED EXPERIENCE Designer 

I advise healthcare organizations on how to improve the healthcare experience for physicians, administrative staff, and patients through meaningful digital designs and in-person interactions. 

WHY HEALTHCARE

My reason for focusing on healthcare is personal: While navigating our complicated healthcare system with my husband as he dealt with complications from chemotherapy, I witnessed first hand how a lack of a true understanding of the entire clinical and administrative process a patient has to endure when dealing with an illness or a health concern can make an already complicated and scary ordeal even worse. 

“It’s not ‘us versus them’ or even ‘us on behalf of them.’ For a design thinker it has to be ‘us with them’”

— Tim Brown, CEO and President of IDEO

Expertise

I am skilled at bringing the needs of doctors, administrative staff, and patients together through the use of empathetic design techniques. Specifically, I utilize my user research, analytics, and strategic skills to identify and design solutions that improve the technical experiences of healthcare quality tools and in-person processes.

Recent projects:

  • Medical bill redesign
  • Test results reporting process improvement
  • Patient portal redesign

In addition, I have experience advising organizations on how to incorporate UX techniques and methodologies into both agile and waterfall development processes.

Access to my portfolio of work can be made available upon request 

professional groups

Society for Participatory Medicine

Information Architecture Institute

SIGCHI