I'M A HEALTHCARE-FOCUSED EXPERIENCE MANAGER. MY MISSION IS TO HELP IMPROVE THE HEALTHCARE EXPERIENCE FOR BOTH PHYSICIANS AND PATIENTS THROUGH MEANINGFUL DESIGNS AND IN-PERSON INTERACTIONS.

WHY HEALTHCARE

My reason for focusing on healthcare is personal: While navigating our complicated healthcare system with my husband as he dealt with complications from chemotherapy, I saw first hand how a lack of empathy, a lack of a true understanding of the entire clinical and administrative process a patient has to endure when dealing with an illness or a health concern, can make an already complicated and scary ordeal even worse. 

“It’s not ‘us versus them’ or even ‘us on behalf of them.’ For a design thinker it has to be ‘us with them’”

— Tim Brown, CEO and President of IDEO

Expertise

With ten-years of healthcare-specific experience on both the physician and administrative side, I have experience bringing business and user needs together through the use of empathetic design techniques. 

For more information, view my portfolio or contact me.

professional groups

Society for Participatory Medicine